The GoGogate product, which is also known as www.GoGogate.com, is imported and sold in the US/Canada by REMSOL LLC and in the rest of the world by REMSOL SL
This statement applies not only to anonymous data but also applies to personally identifiable customer information collected in connection with the sale, support and use of our products and web site.
What information does the GoGogate product and app collect?
GoGogate solution consists of a smartphone app and a hardware device called GoGogate. These 2 devices operate together to open your garage or gate.
In order to you use the GoGogate app, the GoGogate product and our backend services we need to collect some anonymous but also user identifiable information. The information gathered and used by our system is listed below.
(for more details refer to sections below)
Set up information
In order to successfully program and connect the GoGogate product to an existing or new network and use it with the GoGogate app, we will need to know your Network name ( also called SSID) and your network password.
The SSID is the service set identifier, normally a human-readable text string. The password of a network is commonly an alphanumerical code to secure the network in which the user operates wirelessly.
Only the user will know this information, even though it is collected by the app as a necessary requirement to successfully connect the GoGogate to an existing or new network.
Additionally the system will require the user to introduce data such as a unique product name and password to increase the security of the GoGogate system. This additional data will be included in the GoGogate app during the programming process.
Information about your garage door
During the setup process the user will be asked to Name His App location (example My home) and then name each individual garage door. (ex: Paul's garage, Mary's garage). The system will also record automatically how many doors are connected to the GoGogate product. All this information is gathered and stored in the product and displayed via the App on the users Smartphone.
How do we use the collected information?
We collect Personally Identifiable Information (PII) to improve the products and services that we deliver to you, enhance your experience on our site, provide you with informational and/or promotional materials that you might find interesting, and for internal business analysis and other business purposes consistent with this policy.
Here are some Examples of the PII we collect:
- if you purchase your GoGogate from our website, we collect your name, billing and shipping address and any other information necessary to complete the transaction.
- if you create an account with us, you will have to provide your email and create a password that we will store so you can access your GoGogate account from anywhere.
- Like most Internet sites, we routinely track information related to your use of the site. This information may include URL tracking information, browser type, your IP address, files downloaded or viewed, how often the site was accessed, etc.. We may also track usage through cookies. Most Internet browsers automatically accept cookies, but you can change the settings to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.
With whom do we share your information?
We do not share your data and Personal Identifiable Information for any commercial or marketing purpose unrelated to the delivery of the GoGogate product unless we have received your permission first. We may only share aggregated and anonymous information.
Please note that your personal information may be collected, processed and stored by REMSOL, our affiliates or service providers in the United States and other countries where servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions. We will disclose information to law enforcement, or to comply with other legal requests, only if provided with sufficient and appropriate legal process. If you select an outside party for the purchase, installation, or service of your device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you bought your device from a retailer or installer, they may collect personal information as part of the transaction. Or the party that installed the device may retain information that you provided to them to assist them in servicing the device if needed. Always check the privacy policies for any company that collects your personal information.
Links to Other Sites
We may provide links on our Web site to other sites. These sites operate independently of GoGogate and have established their own privacy and security policies. We encourage you to be aware when you leave our site and to read these policies at any site you visit.
Access to Information:
If you wish to delete any of your personal information held by us please contact us at policy@GoGogate.com. We will use commercially reasonable efforts to fulfill your request in a timely manner.
The security and confidentiality of your information is extremely important to us, and we take a number of steps to safeguard any personally identifiable information that you provide to us. We use data encryption technology to help protect against loss, misuse or alteration of your personal information. However, no method of transmitting or storing electronic data is ever completely secure, and therefore we cannot warrant or guarantee that such information will never be accessed, used or released in a manner that is inconsistent with this policy.
If you have any questions please write us at email: info@GoGogate.com